RPA stands for robotic process automation, the purpose of which is to automate tasks. These are typically manual or repetitive processes carried out on a day-to-day basis. RPA has become very popular in recent years, as businesses look to use it to streamline and improve the processing of information. It helps free up staff to do higher value tasks.
The key business challenge that RPA is trying to solve, is the streamlining of your processes. This is about making sure that the process is as efficient and compact as possible. One of the benefits of automation is that you can virtually eliminate errors.
If we look at the vertical markets where we're seeing the biggest take up in RPA, these are finance, insurance, and banking. However, that's not to say we should leave out markets like manufacturing and retail, especially as retail is a very important aspect of RPA.
There are a lot of technology vendors in the market, but Tech Data is working with the main players. These include IBM, Automation Anywhere, Microsoft (with its Softomotive and PowerAutomate divisions) and Esker. There are of course many others.
Tech Data is in the business of solution aggregation. For our partners, we’re invested in helping them to make sense of the numerous solutions and technologies available across the booming RPA market. Tech Data can help you as a business partner bring all those solutions together to help you address the business requirements of your customers. This means that you're then able to bring more value as a business partner to your customer.
From a business partner perspective, Tech Data can work with resellers to motivate their end customers into investigating how automation can benefit their business. We have key skills in house to help with the right solution. For example, with automation, you as a business partner can leverage our own internal technical expertise, which will help you lower those barriers to entry. We can also help with the enablement and training.
End customer organisations are going to have very different attitudes to risk; some are going to be very keen to be early adopters. Others are going to be more risk adverse and want to see the maturity of the technology come through.
Tech Data will be happy to help you get started. We have done the research and have built up the technical expertise to help you lower those barriers to entry. As stated before, we can help you with the enablement and the sales skills that you need. And of course, people like me and my colleagues can help you as far as the technical aspects are concerned.