Hadley, Baxendale, you and proactive services
Am I really liable?
Since Hadley vs. Baxendale, courts have further defined the parameters ofliability. They are quite large. Naturally, they apply to any formal, legal contract between parties. But they also apply in two other situations:
1. When statutory requirements exist. Thousands of state and federal laws demand system support and recovery after outage. For example, banks must by law develop disaster recovery plans. The same Federal law also requires that those plans be tested regularly and updated as needed. This has expanded to service providers and critical infrastructure such as telecommunications and electric providers. Other regulations such as the Health Insurance Portability and Accountability Act (HIPAA), the Sarbanes-Oxley Act of 2002, and even the USA PATRIOT Act of 2001 require enterprises to deliver requested/required information within specified periods of time. The inability to respond in a timely manner opens the enterprise up to significant penalties.
Fast recovery may not be enough
Fix AND prevent
The right proactive service for today’s x86 environments
Proactive support that helps identify and resolve many issues BEFORE they impact your operations
Reactive software and hardware support that resolves any issues that do occur FAST
Basic triage and problem identification service for third-party software form major vendors, no matter where you purchased the software
Remote technical account manager and technical solution specialists who enhance problem resolution and support planning