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There is no question that there is a fundamental shift going on in technology today. In the first part of this blog posted last week (which you can find here), we took a look at how this shift is impacting the supply chain and causing it to evolve from just an order-taking cost center into a more strategic role in order to drive customer preference.
Typically, supply chain functions have been viewed as order-taking cost centers. Today, as businesses look to gain a larger share in a slowly expanding pie, it’s time they evolve their expectations of their supply chain and look to them to take on a more strategic role in order to help them become a competitive differentiator and drive customer preference.