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Last month, Amazon tested its new one-hour delivery service in New York City, giving shoppers the capability to order items from a specific list, with items ranging from toiletries to pet food. Once ordered, Amazon provided customers with notifications and real-time tracking of the product until it arrived at its destination, less than an hour later. Amazing, right? Although, Amazon is only one example of how retailers are adapting to meet customers’ demand for a fast, unique, 24-hours-a-day, 7-days-a-week experience, and companies are using emerging technologies to help meet those needs.
