As leaders, we have an obligation to continually enhance our customer value proposition through digitization. Equally important is the obligation to invest in our colleagues, allowing them to capitalize on their experience while enhancing their skills and building their competency and confidence to deliver higher-value solutions that meet future expectations.
Digital transformation has made ‘as-a-Service’ the next generation business model. I thought it only fitting to apply this naming convention to a discussion of business leadership; and how adopting a service orientation at the core of that leadership, provides businesses a framework for success and long-term market growth.
‘Service-oriented leadership’ implies a management style that is neither authoritarian nor hierarchical; rather interrelated and united in a state of 'oneness' for the greater good of the organization.
As with all market leading companies, it’s the employees that drive the success of the business. A team that knows the market, understands the product and recognizes the importance of uncompromising customer service, creates value; making that business an industry leader.
The sales and support team is a company’s first, middle and last, point of contact; they are the idea generators and problem solvers.
Tech Data sat down with Futurist and thought leader Mike Walsh to get his insights on creating an agile workplace. Mike has traveled the globe speaking with industry leaders and is sought after by companies like Tech Data and our partners to help energize business and position themselves for the future. He took time out of his busy schedule to discuss his views on what it means to be agile and why it’s vital for companies to adapt to our rapidly-changing work environments.
Microsoft support for Windows 7 ends on January 14, 2020. Are your customers ready? #NewTechNow is designed to help them migrate to Windows 10 – and help you seize a $25 billion opportunity.
Click to watch the first of our #NewTechNow videos and find out more!
Back in February, Tech Data’s Authority Blog posted “The Millennials are Coming!” It’s a deep dive into what some classify as “the most misunderstood generation.”
The piece generated considerable feedback, especially on how the millennial generation is coming into their own in technology.